In case your question is not on this page; please send us an e-mail!

Common productional questions

• Who have you worked for in the past, what are your references?
  A selection of customers:
  • Bands: Life of Agony, The Butthole Surfers, Beth Hart, Carnivore, Fiction Plane, Slim Cessna’s Auto Club, Baroness, The Reverend Horton Heat, The Devil’s Blood, Sick of it All, The Marked Men, Textures, Another Breath, Cephalic Carnage, Mark Foggo, The Milwaukee Wildmen, Batmobile, Cold As Life, Epica, Tech9, Moke, Kraak & Smaak, Born From Pain, No Turning Back, Drive Like Maria and many many others.
  • Labels: Roadrunner Records (Delain), Warner Music (Muse, Led Zeppelin, Madonna), Suburban Records (Danko Jones), Relapse Records (Dying Fetus), Neurotic Records (Death Fest), Rebellion Records, EMI, PIAS, Reflections Records, Bad Taste Records and others.
  • Music Related: Dynamo Eindhoven, 013 Tilburg, Luxor Live Arnhem, Winston Kingdom Amsterdam, Loud Noise bookings and productions, Mojo Concerts, Pinkpop festival, Roadburn, Paaspop festival, Rosrock festival, Up Magazine, Live XS magazine, The Powerfest, White Mountain Management, I Scream Records, Garden of Exile and others.
• How do you work? What happens when I place an order?
  When you place an order we will first send you our quote, including ALL costs, so there will be no unpleasant surprises later. When you approve the quote, we will create our artwork/print proofs, and we send them to you for approval. After approval, we usually go straight into bulk production to save time.
• When do you expect payment?
  For new customers, we request payment either up front (by paypal or money order) or at pick-up or delivery (when delivered personally). If you are a returning customer and you work with labels, bookers or staff that are known to us, we can work out (partly) payment(s) during your tour. Please bear in mind that we do request payment of outstanding invoices before or at delivery of reorders.
• What are your regular lead times?
  It depends on the product you are looking for; we’ll sum up most of the products on this website here with both the regular and rush* lead times. Please bear in mind that for real emergencies we will use any means to get the merchandise to you, so we might send over a driver to bring your merch etc. Extra costs always based on expenses that are needed to be made.
  • Screenprinted t-shirts, sweats and others
    Regular: 1-2 weeks
    Rush: within 1 week, for real emergencies we can usually ship within 48 hours after receiving your order, or 24 hours for re-orders that are expected.
  • Embroidered clothing
    Regular: 1-2 weeks
    Rush: within 1 week, for real emergencies we can usually ship within 48 hours after receiving your order, or 24 hours for re-orders that are expected.
  • Custom made apparel
    Regular: 8-12 weeks
    Rush: within 4 weeks
  • Caps and beanies
    Regular: 3-5 weeks
    Rush: within 3 weeks, real emergencies can be shipped within one week.
  • Patches, embroidered
    Regular: 3-5 weeks
    Rush: within 2 weeks, real emergencies can be shipped within one week.
  • Patches, woven
    Regular: 3-5 weeks
    Rush: within 2 weeks.
  • Patches, silk screen printed
    Regular: 3-5 weeks
    Rush: within 2 weeks.
  • Buttons (1-3″ standard sizes)
    Regular: orders < 10.000 pcs within 2 weeks
    Rush: orders < 10.000 pcs within 3 days.
  • Enamel pins
    Regular: 4-6 weeks
    Rush: within 3 weeks.
  • Sweatbands
    Regular: 3-5 weeks
    Rush: within 2 weeks.
  • Backdrops and flags (with or without frames)
    Regular: 2 weeks
    Rush: within 1 week.
  • Gigposters (screenprinted or offset)
    Regular: 2 weeks
    Rush: within 1  week.
  • Stickers (vinyl or paper)
    Regular: 2 weeks
    Rush: within 1  week.

  For all other products we can only give out lead times based on your order.

• Why is there an asterisk at the rush remark in the previous question?
  This is because there might be an additional charge when you need your items quickly. If you expect to re-order while touring, please always inform us up front so we can keep our materials by hand that we need to create your reorder (screens, coloured t-shirts, caps, all base materials). If we can avoid rush charges, we will, and we will always send you notice up front on what the extra charge will be.
• What kind of artwork files should I send you for production?
  We always prefer vector based EPS, PDF or AI files, but you can of course send us your ready made separations for screenprints. We also provide a vectorizing service if necessary; turnaround time is about 48 hours depending on the details of the design.
• Which brands of apparel can I order, and how much time is needed for delivery?
  We work with many different brands; standard stock in our warehouse is always Fruit of the Loom black (shirts, girlies, hoods and zip hoods), but we also carry American Apparel (delivery takes over 1 week), Continental Clothing & Earth Positive (both child labour free as well, delivery takes 2-3 days), Sols, Jerzees, Russell, B&C, Hanes, Gildan, Anvil, Stedman and many many others. Basically, we can deliver almost anything.

Questions about our services

• Do you also provide mailorder solutions for Europe? Can you sell our merch continuously?
  We could, but we don’t. We specialize in creating kickass merch, and getting it to where you need it, but we are not an online shop. We also have many customers that used to work with merchandisers that DO provide these services, but for various reasons now prefer not to do that. If your label has a European division; ask them to provide the mailorder solution for you, we can of course ship to them.
• Can we use our own shipper? We have very good discounts at UPS (FedEx, DHL, TNT, whoever).
  Sure you can, no problem. We can also provide you with our UPS quotation so you can compare.